FAQS

What currency are the prices I see on the site?

All prices are in USD.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 24-48 hours of processing time for your order to ship out. Average shipping times are 8 -15 days worldwide. If you have any questions, email us at info@Banasuer.com.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee only if you receive the product defective or damaged. We give you 60 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please Include all a name and order numbers on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto-filled in an incorrect address, wait for your order confirmation email. Once you double-check if the address given is wrong kindly notify us via email at info@Banasuer.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?

Absolutely! We are here for you! Please send us an email at info@banasuer.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thank you.